Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform. By continuing to use our services, you acknowledge that you have read and understood this policy and consent to our use of cookies as described herein. This policy applies to all users accessing our platform from the United Kingdom and is designed to comply with applicable UK data protection regulations, including the UK GDPR and the Privacy and Electronic Communications Regulations.
What Are Cookies
Cookies are small text files that are placed on your device when you visit our website. These files contain information that is transferred to your device's hard drive and stored by your web browser. Cookies enable us to recognise your browser and capture certain information about your preferences and activities on our platform. Similar technologies include web beacons, pixel tags, and local storage objects, which serve comparable functions in tracking user interactions and improving service delivery.
Our gaming platform utilises various types of cookies to enhance your experience, maintain security, and provide personalised content. These technologies are essential for operating a modern online casino environment where user preferences, game history, and account security must be maintained across multiple sessions and devices.
Types of Cookies We Use
We employ several categories of cookies, each serving specific functions within our gaming ecosystem:
- Essential Cookies: These are necessary for the basic operation of our platform, including user authentication, security features, and core gaming functionality
- Performance Cookies: Used to collect information about how visitors interact with our website, helping us improve user experience and identify technical issues
- Functional Cookies: Enable enhanced features such as personalised gaming preferences, language settings, and customised interface options
- Analytical Cookies: Help us understand user behaviour, popular games, and usage patterns to optimise our service offerings
- Marketing Cookies: Used to deliver relevant promotional content and track the effectiveness of our marketing campaigns
- Third-Party Cookies: Placed by external service providers for payment processing, customer support, and integrated gaming content
Purpose and Legal Basis
Our use of cookies serves multiple legitimate purposes within the online gaming environment. Essential cookies are necessary for contract performance, enabling us to provide the gaming services you have requested. Performance and analytical cookies are based on our legitimate interests in improving service quality and understanding user preferences. Marketing cookies require your explicit consent, which we obtain through our cookie consent banner.
We process cookie data to enhance game performance, maintain account security, prevent fraudulent activities, and comply with regulatory requirements specific to online gambling operations in the UK. This processing is essential for maintaining the integrity and safety of our gaming platform while providing an optimal user experience.
Cookie Duration and Storage
Cookies on our platform have varying lifespans depending on their purpose and classification. Session cookies are temporary and expire when you close your browser, while persistent cookies remain on your device for predetermined periods. Essential security cookies typically last for the duration of your session, whereas preference cookies may remain for up to twelve months to maintain your personalised settings.
Marketing and analytical cookies generally have shorter lifespans, usually between thirty to ninety days, ensuring that tracking data remains current and relevant. We regularly review and update cookie expiration periods to align with best practices and regulatory requirements, automatically purging expired data to maintain optimal system performance.
Managing Your Cookie Preferences
You have comprehensive control over cookie usage on our platform through multiple management options. Our cookie preference centre, accessible through the website footer, allows you to customise your cookie settings by category. You can accept all cookies, reject non-essential cookies, or configure specific preferences for different cookie types.
Your browser settings provide additional control mechanisms for cookie management. Most modern browsers offer built-in tools to block, delete, or restrict cookies from specific websites. However, please note that disabling essential cookies may impact core platform functionality, including login processes, game operation, and security features.
- Access your account settings to modify cookie preferences at any time
- Use our cookie banner to update your initial consent choices
- Configure browser-level cookie controls for comprehensive management
- Contact customer support for assistance with cookie-related queries
Browser-Specific Cookie Controls
Each major web browser provides unique methods for managing cookie settings. In Chrome, navigate to Settings > Privacy and Security > Cookies and other site data to configure your preferences. Firefox users can access cookie controls through Options > Privacy & Security > Cookies and Site Data. Safari users should visit Preferences > Privacy > Manage Website Data for cookie management options.
Microsoft Edge provides cookie controls under Settings > Site permissions > Cookies and site data. Internet Explorer users can access these settings through Tools > Internet Options > Privacy. Mobile browsers typically offer similar controls within their respective settings menus, though the exact navigation paths may vary depending on your device and browser version.
Third-Party Cookies and Partnerships
Our platform integrates with various third-party services that may place their own cookies on your device. These partnerships include payment processors, game developers, customer support platforms, and analytical services. Each third-party partner operates under their own privacy policies and cookie practices, which we encourage you to review independently.
We maintain strict standards for third-party cookie usage, requiring partners to comply with UK data protection regulations and obtain appropriate consent where necessary. Gaming content providers, in particular, may use cookies to maintain game states, track progressive jackpots, and ensure fair play across their gaming networks.
Updates and Changes
This Cookie Policy is subject to periodic updates reflecting changes in technology, legal requirements, or business practices. We will notify users of significant changes through prominent website notices, email communications to registered users, or updates to our cookie consent mechanisms. Continued use of our platform following policy updates constitutes acceptance of the revised terms.
We recommend reviewing this policy regularly to stay informed about our cookie practices and any changes that may affect your privacy preferences. The effective date of the current policy version is displayed at the top of this document, helping you identify when changes have occurred and assess their relevance to your continued platform usage.